1. Open the command prompt.
- Go to your desktop search
- Type cmd and press the Enter key.
- This will bring up a command prompt window. It has a line that looks like this:
C:\Documents and Settings\yourname> _
with a cursor blinking next to the > symbol.
2. In the command prompt, type:
tracert claims.narisk.com
And select Enter
3. You may have to wait up to a minute or more for the test to complete. It will generate a list of the connections along the way and some information about the speed of the steps along the way.
4. Send us the complete results (every line) for analysis by screenshot or by copy and paste.