Reset Okta Verify on New Devices

 

Okta Verify adds another layer of protection for NARS data by having users verify their identity by approving push notification in the app or by entering a one-time code provided by the app in Okta. Follow the steps below to reset Okta Verify on new devices. 

 

The process starts with the device that already has the Okta Verify account. Begin the set-up process BEFORE setting up a new device with Okta.

 

Remove Okta Verify

 

Prior to setting up a new device, remove Okta Verify using your old device. 

  1. Sign into Okta using your username, password, and Okta Verify on your old device.

 

  1. In the top right corner of the screen, click your name and select Settings from the drop-down menu.

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  1. If present, click the green Edit Profile button in the top-right corner of the screen and verify your Okta password.

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  1. Scroll down to Extra Verification located at bottom right corner of the page. Click Remove in the Okta Verify section. Then, click Yes to confirm this choice.

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If you already have your new phone, stay on this screen, and click Set up next to Okta Verify to begin the setup process. If you do not have your new phone yet, the next time you sign into Okta, follow the prompts to set up Okta Verify on the new device.

 

Set Up Okta Verify on New Phones

 

  1. Sign into Okta and access Settings by clicking the drop-down arrow next to your name in the top-right corner of your screen. Then, click Settings. 

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  1. If there is a green button at the top right of Settings that says, Edit Profile, click it to enable editing. Then, scroll down to the Extra Verification section at the bottom right of the window.

 

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  1. In Extra Verification, click Set up in the Okta Verify section. 

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  1. Click Setup on the Set up multifactor authentication screen.

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  1. A screenshot of a computerDescription automatically generatedChoose the phone type (iPhone or Android). 

 

  1. Download the Okta Verify app from either the App Store (iPhone) or the Google Play Store (Android). The icon of the app should match the blue circle and checkmark icon shown in the image to the right. 

 

  1. Once the app is downloaded onto the new device, click Next in the Okta window.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  1. A screenshot of a phoneDescription automatically generatedOpen the Okta Verify app on the device and select: 
    • Get Started
    • Next
    • Add account
    • Organization
    • Yes
    • Ready to Scan

 

Then, allow the app to have access to the camera. Use the device’s camera to scan the QR code in the browser (NOT in the image to the left). 

 

Click Allow to let the app send a push notification. Press Allow again if prompted for another push notification. Then, click Done on the next screen.