We have additional work-arounds to getting these documents into the claim files.

 

How do I upload the document to claim file?

 

First, please do not select “Report to Support”. This sends a Fresh Service ticket to IT - they will not be able to assist you in removing the password. 

 

  • If you have the password or can open and view the document without a password: 
    1. Print the document as a pdf and save it to your desktop. (Even if the document is already a pdf, you will print it and save it to your desktop.) 
    2. Drag and drop the pdf from your desktop to the appropriate Claims3TM folder. This should resolve the password protection issue.  
  • If you are unable to open the document, contact the sender to obtain the password. Once you have the password, follow the steps above to download the document.

 

Please retain this email for future reference. Should you have any questions, please send an email to Training@narisk.com.

 

Thank you!

 

 

 

From: Training <Training@narisk.com> 
Sent: Friday, January 21, 2022 9:08 AM
To: Richard Lemons <Lemonsr@narisk.com>
Subject: FW: Password Protected Docs **Sent to NARS ALL

 

Good morning!

 

As you know, since February 2021, there has been a restriction in place in Claims3TM for documents with password protection. Beginning today, if you attempt to add a document to Claims3TM that is password protected, you will receive the following error message:

 

 

What does this mean for you?

First, please do not select “Report to Support”. This simply sends a Fresh Service ticket to IT - they will not be able to assist you in removing the password. 

Next, download the password protected document to your desktop.  Follow the instructions below for the specific document type and drag/drop the document to the appropriate Claims3TM folder.

 

 

How to Remove Password Protection for specific document types:

 

  • How to unlock a PDF to remove password security:
  1. Open the PDF in Acrobat
  2. Use the “Unlock” tool - Choose “Tools” > “Protect” > “Encrypt” > “Remove Security”
  3. “Remove Security” options vary depending on the type of password security attached to the document

How to remove a PDF password in 3 easy steps - Adobe

 

  • How to remove a password to unencrypt an Excel spreadsheet:
  1. Open the Excel spreadsheet, type in the password, and click “OK”
  2. Click on the “File” tab, then click “Info”
  3. Click on “Protect Workbook” to open a drop-down menu
  4. Delete the password that appears so that the field is blank

How to remove a PDF password in 3 easy steps - Adobe

 

  • How to remove a password from a document:
  1. Open the document and enter its password
  2. Go to “File” > “Info” > “Protect Document” > “Encrypt with Password”
  3. Clear the password that appears so that the field is blank, then click OK

Remove a password from a document - Microsoft Support

 

You’ll see we’ve included instructional hyperlinks for the document types referenced above.  These provide additional information on password removal, if needed.    

 

Please be sure to keep this email for future reference. Should you have any questions, please send an email to Training@narisk.com.

 

Thank you!

 

 

 

From: Training <Training@narisk.com> 
Sent: Friday, February 19, 2021 12:04 PM
To: Richard Lemons <Lemonsr@narisk.com>
Subject: Password Protected Docs **Sent to NARS ALL

 

Good afternoon!

 

A restriction has been placed on documents being added to C3. If there is a password protection on the document, you will receive the following error messages:

 

Graphical user interface, text, application, email Description automatically generatedGraphical user interface, text, application, email Description automatically generatedGraphical user interface, text, application, email Description automatically generated

 

What does this mean for you? Click Close. Go to the source documents, remove the password protection and save it – then you can attach the document to C3.

 

If you have any additional questions, please send an email to Training@narisk.com.